Residential Program FAQs

The Peak Savings Program helps customers save energy, lower their energy costs, and reduce demand on the electric grid. By enrolling, customers allow the Peak Saving Program to automatically manage their energy use via their smart thermostat (adjusting the setpoint by no more than three degrees) on Peak Day Events when electric demand is extremely high. This small change makes a big difference in reducing demand and keeping energy costs low.

The amount of energy the community uses at any given time changes constantly due to weather conditions, residential changes throughout the day, and operations of commercial and industrial companies. Sometimes all these situations overlap, causing the demand for electricity to become extremely high. These “events” are called Peak Day Events, and the goal of the Peak Savings Program is to reduce electric demand quickly and easily, without sacrificing anyone’s comfort at home or at work. Peak Day Events tend to occur when temperatures are very high.

On certain days when demand on the grid is extremely high, the Peak Savings Program will call an “event” and manage your energy use by adjusting the setpoint of your smart thermostat by no more than three degrees*. To ensure your comfort, we may cool your home or business in advance of an event. As a customer, you do not need to make any adjustments.

* Each thermostat manufacturer has a different pre-event and event schedule. 

Google Nest Thermostats - Pre-Event: 60 minutes prior to the event adjust 2 degrees. Event: Adjusts 2 degrees.

Emerson Thermostats - Pre-event: no adjustment. Event: Adjust 3 degrees.

Honeywell Thermostats- Pre-event: no adjustment. Event: Adjust 3 degrees.

Events can occur from the months of June through October, and can be called between 1:00 PM and 8:00 PM. Up to 15 events can be called each year, and each event may last up to four hours. You will never be called on more than three consecutive days.

A notification will be emailed to you in advance of a scheduled event. An icon will also appear on your smart thermostat indicating that a Peak Day Event is taking place. 

If you wish to opt out of an event, you may change the temperature on your thermostat at any time.*

*Opting out of too many events may disqualify you from the program.

Yes, by participating in this program and utilizing a new smart thermostat, you can expect to save approximately 10-12% on heating and 15% on cooling costs using a high-efficiency smart thermostat*.

*Individual savings are not guaranteed.

The following thermostats are eligible for the program: ecobee3 lite, ecobee Smart Thermostat with voice control, ecobee Enhanced, ecobee Premium, Nest Learning Thermostat, Nest Thermostat E, Nest Thermostat, Honeywell Home TCC series smart thermostats, and Emerson Sensi smart thermostats.

Yes! If you currently have one of the following smart thermostats installed in your home, you may participate: ecobee3 lite, ecobee Smart Thermostat with voice control, ecobee Enhanced, ecobee Premium, Nest Learning Thermostat, Nest Thermostat E, Nest Thermostat, Honeywell Home TCC series smart thermostats, and Emerson Sensi smart thermostats. 

To be eligible for the Peak Savings Program:

• Customers must enroll an existing, qualifying smart thermostat or purchase a qualifying thermostat from the online store and install it. The thermostat must be registered and installed at the location that receives GWP service.
• The smart thermostat must be connected to Wi-Fi and control central air conditioning or an air source heat pump.
• Customers may not have more than two thermostats in the home, and both must be smart thermostats from the same manufacturer.
• The program is available to single- and individually metered customers, multi-family customers, and small commercial customers with units that are 5.4 tons or less who are not listed in the medical registry.
• Customers' accounts must be current and in good standing and all thermostats in the home must be able to be registered with the Peak Savings Program.

If you have enrolled your smart thermostat and have not received an email confirmation, contact the GWP Peak Savings Program Team at gwppeaksavings@franklinenergy.com for help troubleshooting any potential issues.

You will receive an initial bonus for enrolling, depending on the method you choose. If you choose to purchase a smart thermostat from the online store, you will receive a $100 instant rebate on the purchase of each qualifying smart thermostat (up to two). If you choose to enroll an existing qualifying smart thermostat, you will receive a $50 sign-up bonus for each existing thermostat (up to two). Additionally, you will receive $50 each year you continue to participate per thermostat. Sign-up bonus and annual bonus will be paid in the form of a Glendale Water & Power Peak Savings Prepaid Mastercard^®.

Card is issued by MetaBank^®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply.

Enrollment in the GWP Peak Savings Program is required to receive the $100 smart thermostat instant rebate. You have 40 days from the time of purchase to enroll in the program. Failure to enroll within 40 days will result in a charge back for the $100 rebate on the credit card used to purchase the smart thermostat.

The annual bonus will be delivered as a Glendale Water & Power Peak Savings Prepaid Mastercard^® within four weeks of your enrollment anniversary.

Yes. If you move to a new home within the GWP service area, you can enroll in the program again by either purchasing a qualifying smart thermostat from our online store or enrolling a qualifying smart thermostat that is already installed in the home.

The Peak Savings Program is powered by Google Nest’s Energy Rush Hour Rewards, so if you own a Google Nest, you will see “Energy Rush Hour” displayed on your device during an event. Energy Rush Hour Rewards events adhere to the same rules as Peak Day Events (no more than 15 events: a maximum of three events per week, no more than four hours).

Yes. Furthermore, please make sure to avoid placing your sensors in drafty or unusually warm or cold locations, such as near a vent, fan, window, or oven. 

For Google^® Nest thermostats, preconditioning begins one hour prior to the event. For ecobee thermostats, there is no preset time for preconditioning. It is dependent on the home, weather conditions, and other factors. Neither Energate nor Carrier smart thermostats are currently set up to pre-cool your home. 

Yes! If you move into a new home within the Glendale Water & Power service territory, you will need to re-enroll in the program. Please visit our enrollment page to sign up.

If your old thermostat contains mercury, it is legally required that we take it for safe disposal and recycling. If it does not contain mercury, your old thermostat will be left with you to store or dispose of. Only certain devices are eligible for participation.

Go to ecobee.com and click on the “LOGIN” button.

After purchase, all you need to do is install your new smart thermostat and connect it to your in-home wi-fi. Look for "Autogrid Summer Flexsaver" in the application. The rest has been done for you!

Yes! When you purchase your smart thermostat from the online store, you can schedule to have a technician from Franklin Energy that is a certified contractor for Glendale Water & Power come and install the device. The cost for this service is $150.

By reducing electric demand, you reduce GWP’s need to potentially use additional non-renewable energy resources to provide power to its customers.

Yes. The Peak Savings Program is committed to protecting your privacy. The program’s industry-leading platform is specifically designed for data security. The platform is built on a custom cloud architecture complete with advanced features for ensuring data privacy and integrity. The Peak Savings Program also employs security industry best practices, such as authentication and encryption protocols. For communication with your smart thermostat, the Peak Savings Program adheres to each of ecobee’s, Google's, Honeywell Home’s security requirements, and Emerson’s security requirements. Note that the Peak Savings Program does not connect directly to your smart thermostat and all thermostat data received is controlled by your manufacturer’s robust and secure APIs. For more information regarding security, please see your associated manufacturer’s security policy:  

• ecobee
• Google
• Honeywell Home
• Emerson

Honeywell Home’s secure date link: https://www.resideo.com/us/en/corporate/legal/privacy/english/

Visit our enrollment page and click on "Enroll my Honeywell Home" for a step-by-step guide. We will follow up with you by email to confirm your enrollment within 5 business days.

Visit our enrollment page and follow the instructions listed. Optionally, you can click on the green savings offer in the Sensi mobile application and get redirected to the program enrollment page from there. We will follow up with you by email to confirm your enrollment within 5 business days.